Refund policy

Thank you for shopping with Reenoscycling. Your satisfaction is important to us. This Return & Refund Policy explains your rights and our return procedures for orders delivered to customers in Germany.

1. 30-Day Return Policy

We offer a 30-day return policy. You may return eligible items within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item should be returned in its original packaging whenever possible.

  • Proof of purchase or your order confirmation is required.

2. Right of Withdrawal (Widerrufsrecht)

If you are a consumer residing in Germany or another EU Member State, you have a legal right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable European Union and German consumer protection laws.

The withdrawal period expires 14 days after the day you receive your goods.

To exercise your right of withdrawal, please contact us using the contact details below before the withdrawal period expires.

Our voluntary 30-day return policy is provided in addition to, and does not affect, your statutory rights.

3. Free Returns

We provide:

  • Free return shipping

  • No restocking fees

  • No final sale items

4. Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days before the refunded amount appears in your account.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We will work promptly to resolve the issue by offering a replacement, exchange, repair, or refund where appropriate.

6. Return Process

To start a return, please contact our customer service team with your order number.

Email: Contact@reenoscycling.co.uk

Phone: +44 075-7724-1619

After your request has been reviewed, we will provide instructions for returning your item.

7. Non-Returnable Items

At this time, we do not classify any products as final sale. All eligible products may be returned within the applicable return period provided they meet the return conditions.

8. Contact Us

If you have any questions regarding returns, refunds, or your right of withdrawal, please contact us:

Reenoscycling

Email: Contact@reenoscycling.co.uk

Phone: +44 075-7724-1619

Address: 16 Thornton Pl ,Immingham, ENG DN40 1ND ,United Kingdom